Returns and Refunds Policy — H-Pet

1. Right of withdrawal (Germany and Liechtenstein) Customers residing in the European Union and the European Economic Area have the right to withdraw from the contract within 14 days of receiving the order, without having to provide any reason. To exercise this right, you must contact us within this period.

2. Return conditions Products must be returned within 30 days of receiving the order (Switzerland) / 14 days of receipt (Germany and Liechtenstein), under the following conditions:

• Unused and in their original condition
• In the original, undamaged packaging
• With all included accessories and documents

Returns are not accepted for opened pet food products or sealed hygiene products that have been opened.

3. How to make a return To initiate a return, contact us at: [inserisci email] Include the order number and reason for the return. We will respond within 2 business days with return instructions.

Return address: H-Pet, Baarerstrasse 89, (6300) ZUG 

4. Return shipping costs

• Return shipping costs are borne by the customer, except in the case of a defective product or an error on our part.
• In the case of a defective product, we will replace it or issue a full refund, including shipping costs.

5. Refunds Once the return has been received and inspected, we will process the refund within 5–10 business daysusing the same payment method used for the purchase. The time it takes for the refund to be credited may vary depending on the bank or payment provider.

6. Non-refundable products

• Opened food products
• Opened sealed hygiene products
• Personalized or custom-made products

7. Contact For any questions about returns or refunds, contact us at: hpetstore410@gmail.com or through our contact form.

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